San Francisco, CA
Remote
Mid Level
Full Time
8 days ago
💰$ 165,000 - $ 220,000
AI-first mindsetApplied EngineeringCustomer SupportAutomationTechnical SupportSolutions ArchitectPost-salesPre-salesSan FranciscoRemote-first
Requirements
- •3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
- •Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages
- •Experience developing automation solutions and improving technical processes
- •Proven ability to troubleshoot complex technical issues in production environments
- •Excellent written and verbal communication skills with the ability to explain technical concepts clearly
What You'll Do
- •Own complete post-sales customer engagements, providing direct technical guidance and solutions
- •Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
- •Design and implement systematic improvements to our support process and infrastructure
- •Create automated solutions and self-service tools that address common customer challenges
- •Analyze support ticket patterns to identify product improvement opportunities and preventative measures
- •Develop technical documentation, guides, and best practices that enable customers to self-solve issues
- •Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
- •Partner with the broader Applied Engineering team to share knowledge and balance support workload
- •Occasionally assist with implementation projects and pre-sales activities as needed
Nice to Have
- •Experience with speech recognition, NLP, or related AI technologies
- •Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
- •Experience with API-first products and developer tools
- •Background in support automation techniques and tools
Benefits
- •Medical, dental, vision benefits
- •Annual wellness stipend
- •Mental health support
- •Life, STD, LTD Income Insurance Plans
- •Unlimited PTO
- •Generous paid parental leave
- •Flexible schedule
- •12 Paid US company holidays
- •Quarterly personal productivity stipend
- •One-time stipend for home office upgrades
- •401(k) plan with company match
- •Tax Savings Programs
- •Learning / Education stipend
- •Participation in talks and conferences
- •Employee Resource Groups
- •AI enablement workshops / sessions
About Deepgram
Deepgram specializes in providing AI-powered speech-to-text technology that offers audio intelligence, text-to-speech, and voice agent API.
San Francisco, CA
100 - 250
AI & Machine Learning