San Francisco, CA
Remote
Mid Level
Full Time
2 days ago
💰$ 165,000 - $ 220,000
AI-first mindsetRemote-firstUp to 50% travelCustomer-facingTechnical integrationVoice AISpeech-to-textStartup environment
Requirements
- •Excellent software engineering skills comfortable working across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks
- •Deep personal commitment to customers’ technical success
- •Ability to learn fast, adapt quickly, and stay effective in ambiguity without needing constant structure
- •Strong communication skills and ability to build credibility with both technical and non-technical stakeholders
What You'll Do
- •Embed with customer engineering teams as a trusted technical peer and lead technical discovery and solutioning for prospects and customers
- •Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers from scoping and architecture through go-live and optimization
- •Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements including menu structures, ordering flows, POS integrations, and edge cases
- •Monitor, troubleshoot, and resolve technical issues in live deployments and serve as an escalation point for complex technical issues
- •Codify deployment patterns into tools, playbooks, reference architectures, and building blocks for broader team use
- •Translate real-world deployment challenges into actionable requirements for product and engineering teams
Nice to Have
- •Experience with voice AI, speech-to-text, NLP, or conversational AI systems
- •Previous early-stage startup or founder-led environment experience
- •Previous experience embedded within a large enterprise customer’s product deployment
Benefits
- •Medical, dental, vision benefits
- •Annual wellness stipend
- •Mental health support
- •Life, STD, LTD Income Insurance Plans
- •Unlimited PTO
- •Generous paid parental leave
- •Flexible schedule
- •12 Paid US company holidays
- •Quarterly personal productivity stipend
- •One-time stipend for home office upgrades
- •401(k) plan with company match
- •Tax Savings Programs
- •Learning / Education stipend
- •Participation in talks and conferences
- •Employee Resource Groups
- •AI enablement workshops / sessions
About Deepgram
Deepgram specializes in providing AI-powered speech-to-text technology that offers audio intelligence, text-to-speech, and voice agent API.
San Francisco, CA
100 - 250
AI & Machine Learning