Canada•United States
Remote
Mid Level
Full Time
7 days ago
💰$ 132,000 - $ 165,000
remoteSaaSrenewalsaccount management
Requirements
- •Bachelor's degree in business, marketing, or a related field
- •4+ years of experience in a sales or account management role preferably in a SaaS company, but not required
- •Experience working with Mid Market and Enterprise level accounts
- •Strong communication and negotiation skills
- •Ability to build strong relationships with customers
- •Proactive and able to manage multiple accounts simultaneously
What You'll Do
- •Manage the renewal process for a portfolio of customers, ensuring timely and accurate renewals
- •Build strong relationships with customers, and identify opportunities for upselling and cross-selling
- •Negotiate and close renewal contracts, working closely with our sales team
- •Communicate effectively with both technical and non-technical stakeholders, articulating the value that we provide to our customers
- •Collaborate with cross-functional teams to ensure that customer needs are met and issues are resolved
Nice to Have
- •Experience with Salesforce or other CRM tools
Benefits
- •Freedom & flexibility; fit your work around your life
- •Designated quarterly Whaleness Days plus end of year Whaleness break
- •Home office setup; we want you comfortable while you work
- •16 weeks of paid Parental leave
- •Technology stipend equivalent to $100 net/month
- •PTO plan that encourages you to take time to do the things you enjoy
- •Training stipend for conferences, courses and classes
- •Equity; we are a growing start-up and want all employees to have a share in the success of the company
- •Docker Swag
- •Medical benefits, retirement and holidays vary by country
- •Remote-first culture, with offices in Seattle and Paris
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