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    Senior Manager, Business Systems

    Docker
    Canada•United States
    Remote
    Senior
    Full Time
    💰$128,100 - $254,000
    SalesforceSalesforce DevelopmentSalesforce AdministrationRevOpsCPQCI/CDRemoteSaaSTechnical Management

    Requirements

    • •5+ years total hands-on Salesforce development experience in enterprise environments and people management
    • •Deep expertise with Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce APIs, Flow automation, and platform security
    • •Experience with Salesforce CPQ and billing systems
    • •Experience with RevOps or quote-to-cash processes
    • •Strong understanding of Salesforce DevOps and CI/CD practices (Gearset or similar)
    • •Experience working in high-growth SaaS or technology companies, ideally supporting a globally distributed GTM organization
    • •Strong analytical, communication, and problem-solving skills; comfortable balancing people management with hands-on technical work

    What You'll Do

    • •Manage and grow a team of Salesforce developers and administrators, including hiring, performance management, career development, and day-to-day prioritization of their work
    • •Own the Salesforce platform roadmap across Sales Cloud, Service Cloud, CPQ, and integrated third-party systems, balancing production support, technical debt reduction, and net-new delivery
    • •Stay hands-on with architecture and code review for Apex, Lightning Web Components (LWC), Flow automation, and platform security, guiding your team's technical decisions
    • •Own the Salesforce DevOps and release management lifecycle including Gearset administration, source control, testing frameworks, CI/CD pipelines, deployment governance, and production change management
    • •Pair with the Technical Architect to execute architectural roadmap and deliver priorities through the team
    • •Maintain governance over Salesforce data architecture, security model, sharing rules, profiles, permission sets, and integration/service account hygiene
    • •Own or co-own supporting integrations between Salesforce and platforms
    • •Own a set of adjacent RevOps tools outside Salesforce (e.g., Gearset, Gong, Loom) and coordinate with other owners
    • •Manage AI-driven Salesforce offerings and evaluate new AI-driven workflow opportunities
    • •Partner with GTM stakeholders to gather requirements and translate business needs into technical solutions
    • •Set team standards for documentation, testing, and change management, and enforce operating rules for high-risk changes
    • •Escalate and resolve complex production issues, serving as the team's senior technical point of contact

    Nice to Have

    • •Salesforce Platform Developer I or II, or Salesforce Administrator certification
    • •Familiarity with NetSuite and quote-to-cash business processes and Mulesoft
    • •Familiarity with data warehousing, analytics, or AI-driven workflows
    • •Experience supporting global sales organizations

    Benefits

    • •Remote-first by design with offices in Seattle and Paris
    • •Flexible schedule management
    • •Generous PTO, quarterly Whaleness Days, and end-of-year Whaleness break
    • •Home office support
    • •Technology stipend of US$100 net per month
    • •Annual stipend for conferences, courses, certifications, and continued learning
    • •16 weeks of paid parental leave after six months of employment
    • •Equity for all full-time employees
    • •Comprehensive benefits including medical, retirement, and paid holidays varying by country
    • •Docker swag

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