Canada•England•Germany•Italy•Portugal•Spain•United States
Remote
Senior
Full Time
8 days ago
💰CA$ 170,100 - CA$ 243,000
remote-firstno visa sponsorshipsenior leveltechnical program managemententerprise support
Requirements
- •8+ years of experience in Technical Program Management or Senior Support Leadership roles in a software or SaaS environment
- •Background in delivering high touch premium support services to large enterprise customers
- •Deep understanding of Enterprise Support, Premium Support, High Touch Support operations and delivery
- •Solid understanding of AI Agentic Tools (Claude, Codex, Cursor), Cloud platforms (AWS, GCP, Azure), Support Ticketing Systems (Salesforce)
- •Proven track record of leading large-scale, complex programs across global teams and organizations
- •Experience designing and scaling operational processes or delivery frameworks
- •Experience partnering with revenue and sales organizations
What You'll Do
- •Managing large, cross-functional projects/programs focused on Enterprise and Premium Support service delivery
- •Creating and tracking roadmaps, timelines, milestones, and managing dependencies across teams
- •Partnering with sales and revenue teams to drive attachment, value, and retention of premium support services
- •Identifying technical and operational risks early and managing inter-team dependencies
- •Creating mitigation and contingency plans
- •Leading without authority across Engineering, Product, Revenue, and Support teams
- •Driving alignment and decision-making while managing competing priorities
- •Communicating clearly and concisely to all stakeholders
- •Breaking down complex problems into manageable parts and understanding system interconnections
- •Using data to evaluate process effectiveness and drive ongoing improvements
- •Serving as a trusted advisor on program strategy, execution, and operational scaling
Benefits
- •Freedom & flexibility; fit your work around your life
- •Designated quarterly Whaleness Days plus end of year Whaleness break
- •Home office setup
- •16 weeks of paid Parental leave (after 6 months of employment)
- •Technology stipend equivalent to $100 USD net/month
- •PTO plan that encourages you to take time to do the things you enjoy
- •Training stipend for conferences, courses and classes
- •Equity in the company
- •Docker Swag
- •Medical benefits, retirement and holidays vary by country
- •Remote-first culture, with offices in Seattle and Paris
About Docker
Docker’s platform helps millions of developers efficiently and collaboratively build, share, and run applications.
Palo Alto, CA
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