Canada•United States
Remote
Senior
Full Time
about 1 month ago
remoteAI-assisted developmentTypeScriptGofull-stackobservabilityon-call
Requirements
- •Daily fluency with AI-assisted development (Cursor, Codex, Claude, or similar) paired with the judgment to keep output reviewable, testable, and production-safe
- •6+ years of experience building production web applications, backend services, internal platforms, or distributed systems
- •Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production
- •Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review
- •Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration
- •Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms
- •Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response
- •Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration
What You'll Do
- •Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff
- •Partner with the principal engineer, Support Engineering, and operations teams to define problems, ship solutions, measure impact, and iterate from real usage
- •Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations
- •Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability
- •Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices
- •Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions
- •Participate in on-call rotation for systems your team owns
Nice to Have
- •Agent or workflow orchestration platforms, eval frameworks, tracing tools, or MCP-style tool servers
- •Salesforce, Snowflake, subscription, billing, or incident management integrations
- •Support, ticketing, customer operations, or go-to-market systems experience
- •Kubernetes, cloud services, CI/CD, and internal platform deployment experience
Benefits
- •Freedom & flexibility; fit your work around your life
- •Designated quarterly Whaleness Days plus end of year Whaleness break
- •Home office setup; we want you comfortable while you work
- •16 weeks of paid Parental leave (after 6 months of employment)
- •Technology stipend equivalent to $100 USD net/month
- •PTO plan that encourages you to take time to do the things you enjoy
- •Training stipend for conferences, courses and classes
- •Equity; we are a growing start-up and want all employees to have a share in the success of the company
- •Docker Swag
- •Medical benefits, retirement and holidays vary by country
- •Remote-first culture, with offices in Seattle and Paris
