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    Principal Support Engineer

    Docker
    CanadaUnited States
    Remote
    Senior
    Full Time
    about 1 month ago
    remoteAI-assisted developmentTypeScriptGofull-stackobservabilityon-call

    Requirements

    • Daily fluency with AI-assisted development (Cursor, Codex, Claude, or similar) paired with the judgment to keep output reviewable, testable, and production-safe
    • 6+ years of experience building production web applications, backend services, internal platforms, or distributed systems
    • Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production
    • Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review
    • Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration
    • Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms
    • Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response
    • Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration

    What You'll Do

    • Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff
    • Partner with the principal engineer, Support Engineering, and operations teams to define problems, ship solutions, measure impact, and iterate from real usage
    • Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations
    • Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability
    • Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices
    • Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions
    • Participate in on-call rotation for systems your team owns

    Nice to Have

    • Agent or workflow orchestration platforms, eval frameworks, tracing tools, or MCP-style tool servers
    • Salesforce, Snowflake, subscription, billing, or incident management integrations
    • Support, ticketing, customer operations, or go-to-market systems experience
    • Kubernetes, cloud services, CI/CD, and internal platform deployment experience

    Benefits

    • Freedom & flexibility; fit your work around your life
    • Designated quarterly Whaleness Days plus end of year Whaleness break
    • Home office setup; we want you comfortable while you work
    • 16 weeks of paid Parental leave (after 6 months of employment)
    • Technology stipend equivalent to $100 USD net/month
    • PTO plan that encourages you to take time to do the things you enjoy
    • Training stipend for conferences, courses and classes
    • Equity; we are a growing start-up and want all employees to have a share in the success of the company
    • Docker Swag
    • Medical benefits, retirement and holidays vary by country
    • Remote-first culture, with offices in Seattle and Paris

    About Docker

    Docker’s platform helps millions of developers efficiently and collaboratively build, share, and run applications.

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    500 - 1000
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