Requirements
- •2–3 years of experience in SaaS implementation or project management, with a proven ability to manage multiple client engagements simultaneously
- •At least 1 year of hands-on payroll experience, with a solid understanding of Canadian payroll legislation and compliance requirements
- •Exceptional organizational and project management skills to juggle multiple implementations simultaneously
- •Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance
- •Excellent interpersonal and communication skills to build trust with clients and internal teams
- •A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience
- •Tech savvy and possesses the ability to lea
What You'll Do
- •Facilitate and schedule training sessions, create work-back schedules, guide clients through the EH setup, troubleshoot issues, and provide ongoing consultation to ensure successful onboarding
- •Work closely with teams across Support, Client Success, Payroll Services, Technical Support, Product, Risk and Compliance, and Finance to share knowledge and remain up-to-date on Canadian payroll regulations
- •Collaborate with the Sales and partnership teams to align on SLAs to guarantee a smooth client transition, and identify opportunities for expanding product adoption
- •Maintain a rotating pipeline of approximately 30 clients, ensuring efficient and successful implementation for all
- •Regularly review client pipelines to track progress, identify potential roadblocks, and ensure timely delivery of all milestones during weekly 1:1 with your direct manager
- •Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders
- •Assist with KYC/ KYB processes during the onboarding phase to ensure compliance and smooth client transitions
- •Identify opportunities for process optimization and work with internal teams to implement improvements that drive efficiency, improve time-to-value, launch ratio, and client satisfaction
- •Address and resolve client issues or concerns promptly, ensuring a high level of satisfaction and minimal disruption to their workflow
- •Gather client feedback and collaborate with the Product team to suggest improvements or feature requests based on client needs
- •Ensure a smooth client hand-off to Support and Client Success teams
Nice to Have
- •Experience working in a start-up or high-growth environment is an asset
Benefits
- •Work remotely, with the flexibility to own your time and impact
- •Access cutting-edge tools to amplify your work, knowledge and outputs
- •Surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- •Own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- •Access to a wide range of benefits including a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities
About Employment Hero
Employment Hero is a cloud-based platform that helps businesses manage HR, payroll, and employee benefits.
Sydney, Australia
100 - 250
HR & Recruiting