Canada•TELECOMMUTE
Remote
Junior
Full Time
2 months ago
bilingualremotepayrollclient_supportproject_management
Requirements
- •Bilingual fluency in English and French (written and spoken)
- •1+ years of client support or management experience
- •1+ years of payroll experience
- •Exceptional organizational and project management skills
- •Analytical mindset with ability to generate reports and analyze pipeline performance
- •Excellent interpersonal and communication skills
- •Knowledge of Canadian payroll including Quebec-specific regulations
- •Proactive, solution-oriented mindset
- •Tech savvy with leadership ability
What You'll Do
- •Facilitate and schedule training sessions in English and French
- •Create work-back schedules
- •Guide clients through the Employment Hero platform setup
- •Troubleshoot issues and provide ongoing consultation
- •Work closely with Support, Client Success, Payroll Services, Technical Support, Product, Risk and Compliance, and Finance teams
- •Collaborate with Sales and partnership teams to align on SLAs and identify opportunities for product adoption
- •Maintain a rotating pipeline of approximately 30 clients ensuring efficient and successful implementation
- •Regularly review client pipelines to track progress and identify roadblocks
- •Generate and present monthly reports on implementation progress, client feedback, and risks
- •Assist with KYC/KYB processes during onboarding
- •Identify opportunities for process optimization and implement improvements
- •Address and resolve client issues promptly
- •Gather client feedback and collaborate with Product team for improvements
- •Ensure smooth client hand-off to Support and Client Success teams
Benefits
- •Remote work with flexible schedule
- •Access to cutting-edge tools
- •Ambitious and outcome-driven colleagues
- •Employee share options (ESOP)
- •Generous parental leave policy
- •Subsidised egg freezing
- •Work from home office expense budget
- •Outstanding learning and development opportunities
About Employment Hero
Employment Hero is a cloud-based platform that helps businesses manage HR, payroll, and employee benefits.
Sydney, Australia
100 - 250
HR & Recruiting