Remote
Hybrid
Mid Level
Full Time
about 1 month ago
remoteB2Baccount managementcustomer successwholesale
Requirements
- •Strong sense of responsibility and accountability for assigned customers and tasks
- •Ability to take ownership of issues from start to resolution without losing focus
- •Reliable, detail-oriented, and consistent in daily execution
- •Comfortable handling operational issues and customer problems in a structured and calm way
- •Ability to analyze situations, identify root causes, and propose practical solutions
- •Willingness to escalate when needed and follow through until full resolution
- •B2B account management experience
- •Previous experience in a B2B Account Manager, Customer Success, or similar customer-facing role
- •Experience managing multiple clients simultaneously
- •Good understanding of professional B2B communication and relationship management
- •Clear, professional, and confident communication skills (written and verbal)
- •Ability to explain processes, issues, and solutions in a simple, customer-friendly way
- •Comfortable interacting with different stakeholders on the customer side
- •Strong organizational and time-management skills
- •Ability to prioritize tasks in a fast-moving, scaling environment
- •Comfortable working cross-functionally with Product, Operations, and Business Development teams
- •Ability to gather customer feedback and translate it into clear, actionable input for internal teams
What You'll Do
- •Daily communication with wholesale customers (mainly buyers)
- •Handling and resolving operational issues as they arise
- •Supporting sellers when needed
- •Building and maintaining strong, long-term customer relationships
- •Collecting customer feedback and reporting bugs, issues, and improvement ideas to the Product team
- •Taking ownership of customer satisfaction and operational excellence
Nice to Have
- •“Get things done” attitude with a hands-on approach
- •Hungry, proactive, and eager to grow professionally
- •Experience working with platforms, marketplaces, or digital products
- •Familiarity with gaming, digital goods, or wholesale environments
Benefits
- •Opportunity to join our Employee Stock Options program
- •Opportunity to help scale a unique product
- •Various bonus systems: performance-based, referral, additional paid leave, personal learning budget
- •Paid volunteering opportunities
- •Work location of your choice: office, remote, opportunity to work and travel
- •Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes
About Eneba
Eneba is an online platform that offers a marketplace for digital games across various categories.
Kaunas, Lithuania
100 - 250
Gaming