United States
Remote
Senior
Full Time
remotecustomer successseniorcybersecurity
Requirements
- •3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
- •Based in the United States with experience supporting national and regional customers
- •Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available)
- •Excellent communication skills
- •Comfortable in a remote, async-first culture
- •Experience with CRM/CSM tools, customer journey tracking, and success metrics
- •Fluency in English
What You'll Do
- •Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
- •Build strong, proactive relationships with customers in the Americas
- •Identify and support opportunities for upsell and cross-sell in partnership with Sales
- •Coordinate with internal teams to resolve customer issues quickly and effectively
- •Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
- •Collect and share customer feedback to improve product and service quality
- •Track success metrics and use data to inform customer strategy and engagement
Nice to Have
- •Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation
- •Fluency in Spanish or Portuguese
Benefits
- •Competitive pay + equity
- •Remote-first, flexible, and balanced work
- •Your setup, your choice - pick the gear that works for you
- •Twice-a-year gatherings for regional and global offsites
About Filigran
Filigran is a cybersecurity company that develops an open-source threat intelligence management platform.
Paris, France
100 - 250
Cybersecurity