United States•Canada
Remote
Entry Level
Full Time
1 day ago
remotecybersecuritycustomer successentry levelbilingual
Requirements
- •1+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech OR experience in cyber threat intelligence or all source intelligence with cyber experience
- •Based in the United States or Canada with experience supporting national and regional customers
- •Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available) under guidance
- •Excellent communication skills
- •Comfortable in a remote, async-first culture
- •Experience with CRM/CSM tools, customer journey tracking, and success metrics or willingness to learn under guidance
- •Familiarity with the cybersecurity sector, including threat intelligence and intelligence cycle
- •Fluency in French and English
What You'll Do
- •Expand knowledge of the Customer Success Manager role and customer lifecycle
- •Learn and become proficient in OpenCTI and OpenAEV
- •Own and manage the full customer lifecycle including onboarding, adoption, training, and renewal
- •Build strong, proactive relationships with customers in the Americas
- •Identify and support opportunities for upsell and cross-sell in partnership with Sales
- •Coordinate with internal teams to resolve customer issues quickly and effectively
- •Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
- •Collect and share customer feedback to improve product and service quality
- •Track success metrics and use data to inform customer strategy and engagement
Benefits
- •Competitive pay plus equity
- •Remote-first, flexible, and balanced work environment
- •Choice of work setup and gear
- •Twice-a-year regional and global in-person gatherings
About Filigran
Filigran is a cybersecurity company that develops an open-source threat intelligence management platform.
Paris, France
100 - 250
Cybersecurity