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    Professional Services, Program Manager

    GitLab
    Remote, USUnited States of America
    Remote
    Senior
    Full Time
    3 days ago
    💰$83,160 - $178,200
    remoteprofessional servicesprogram managementagileproject management

    Requirements

    • Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines in a professional services or consultancy environment
    • Strong skill in program planning, forecasting, reporting, and communicating delivery metrics
    • Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies
    • Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams
    • Working knowledge of agile and other project management approaches
    • Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes
    • Domain familiarity with data migrations, software implementations, IT application modernization or transformation, or end-user training programs
    • A continuous improvement mindset with a track record of collaborating to identify inefficiencies and propose process improvements
    • Comfort leading program-level meetings and driving progress across multiple workstreams
    • Willingness to complete GitLab Project Management certification within 2 months of starting

    What You'll Do

    • Lead delivery of multi-workstream professional services engagements for large and strategic customers
    • Build strong relationships with customer stakeholders including executive leaders, program and project managers, engineering, development, and security teams
    • Develop and apply a delivery methodology using agile and project management best practices
    • Create and communicate program roadmaps, dependencies, milestones, and deliverables
    • Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans
    • Define program strategy including business justification, expected benefits, timelines, resources, stakeholders, and success criteria
    • Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
    • Develop and maintain revenue forecasts for assigned programs
    • Lead change management activities across programs
    • Work closely with Engagement Managers and Delivery Managers to support program scoping and improve project management processes

    Nice to Have

    • Top Secret Security Clearance
    • PMI Certification(s) or similar industry certifications
    • Experience with DevOps tooling or platforms

    Benefits

    • Benefits to support your health, finances, and well-being
    • Flexible Paid Time Off
    • Team Member Resource Groups
    • Equity Compensation & Employee Stock Purchase Plan
    • Growth and Development Fund
    • Parental leave
    • Home office support

    About GitLab

    GitLab is a web-based Git repository manager that offers a variety of features for software development teams.

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