Remote, Canada; Remote, United States•North America
Remote
Junior
Full Time
💰$53,760 - $105,000
remoteindividual contributor
Requirements
- •Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms
- •Developing understanding of GitLab's way of working, values, and high-performance culture
- •Awareness of GitLab's remote work best practices
- •Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction
- •Strong attention to detail and organizational skills; comfortable managing many renewals at once
- •Clear written and verbal communication skills
- •Ability to follow defined processes and frameworks while flagging exceptions appropriately
- •Collaborative mindset and openness to feedback and coaching from senior teammates and manager
- •The ability to travel for events such as trainings, team offsites, customer meetings, etc.
What You'll Do
- •Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure
- •Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next
- •Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations
- •Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using
- •Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified
- •Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified
- •Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment
- •Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving
- •Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework
- •Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting
- •Prioritize tasks with guidance from more senior team members to drive quality, timely results
- •Contribute to team goals by working collaboratively with peer RM’s
Benefits
- •Benefits to support your health, finances, and well-being
- •Flexible Paid Time Off
- •Team Member Resource Groups
- •Equity Compensation & Employee Stock Purchase Plan
- •Growth and Development Fund
- •Parental leave
- •Home office support
About GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
San Francisco, CA, US
1000 - 5000
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