Remote, North America•United States of America
Remote
Mid Level
Full Time
2 days ago
💰$58,800 - $126,000
remotebillingsubscriptionSalesforceZuora
Requirements
- •Experience working in a high-volume billing environment, ideally with subscription-based billing processes
- •Strong attention to detail and the ability to maintain accuracy across transactional and reconciliation work
- •Comfortable learning and using complex systems, with working knowledge of Zuora Billing, Salesforce CRM, and Google Workspace tools such as Gmail, Docs, and Sheets
- •Ability to work independently, manage priorities, and meet deadlines in a fully remote, asynchronous environment
- •Sound judgment when reviewing transactions, applying guidelines, and identifying when issues should be escalated
- •Clear written and verbal communication skills for working with internal stakeholders and responding to billing-related questions
- •A collaborative approach to working with cross-functional partners across the quote-to-cash process
What You'll Do
- •Review billing-related transactions and approve, adjust, or reject opportunities according to established guidelines
- •Support subscription validation, invoice generation, and day-to-day billing execution across assigned billing queue and regional portfolio
- •Process system workflows that sync quote and billing information between Salesforce and Zuora Billing
- •Monitor and maintain billing case queues, including Zendesk and Salesforce cases, and respond to billing questions and escalations in a timely way
- •Perform billing reconciliations and oversee the quality of billing data inputs and outputs across recurring operational tasks
- •Investigate standard and complex deal configurations, resolve billing issues, and escalate concerns to partner teams when needed
- •Partner with Sales Operations, Revenue Accounting, Accounts Receivable, and other cross-functional teams to support policy-aligned billing outcomes
- •Participate in user acceptance testing, process improvements, training support, and change management related to billing systems and automation
Nice to Have
- •Experience supporting documentation, training, testing, or continuous process improvement
- •Familiarity with Slack is preferred but not required
Benefits
- •Benefits to support your health, finances, and well-being
- •Flexible Paid Time Off
- •Team Member Resource Groups
- •Equity Compensation & Employee Stock Purchase Plan
- •Growth and Development Fund
- •Parental leave
- •Home office support
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