Remote, Canada; Remote, United States•North America
Remote
Mid Level
Full Time
💰$116,480 - $196,560
remotefirst-line managementrenewalscustomer successsalesSaaS
Requirements
- •Prior experience as a renewals, customer success, or sales professional with exposure to renewal motions
- •Experience managing or mentoring early-career to mid-level individual contributors or readiness for first-line people management
- •Strong understanding of SaaS renewals processes, pricing, and contract fundamentals
- •Ability to translate functional plans and strategy into clear, tactical day-to-day team processes
- •Sound judgment on routine operational decisions with discipline to escalate when needed
- •Strong prioritization skills to balance urgent versus important work
- •Demonstrated people-leadership instincts including goal-setting, accountability, feedback, coaching, and fostering trust and engagement
- •Genuine care for team members' growth with candid, real-time feedback
- •Alignment with GitLab's Values and Operating Principles
- •Excellent written, verbal, and remote presentation communication skills
- •Comfort operating in a fully remote, asynchronous work environment
- •Ability to travel for events such as trainings, team offsites, customer meetings
What You'll Do
- •Manage the day-to-day work of a team of individual-contributor Renewals Managers/Associates
- •Implement functional renewals plans and strategy into tactical, day-to-day processes for a book of business
- •Maintain accurate visibility into team renewals performance in the CRM/renewals system for forecasting and reporting
- •Deliver precise forecasting for their renewal segment alongside Field Sales Leadership and the Geo Director
- •Partner with Sales, Customer Success, and Finance to keep renewals and expansion opportunities moving, escalating unusual or high-risk situations appropriately
- •Solve renewal and team problems of moderate complexity by following GitLab's processes and policies
- •Demonstrate and coach business acumen to team members
- •Make routine operational decisions covering the team's day-to-day renewals operations and escalate when blocked
- •Provide prioritization guidance to team members
- •Maintain and reinforce a clear renewal strategy for the team
- •Establish goals and tasks, set performance expectations, drive accountability, monitor progress, and ensure timely information is cascaded to the team
- •Enable the capacity and efficiency of team members by removing blockers and streamlining workflows
- •Clearly communicate team objectives and their alignment with broader strategy
- •Identify and fill talent gaps on the team; provide candid, real-time feedback and coaching
- •Recognize and address engagement and retention needs; foster open feedback and dialogue
- •Advise direct reports on career growth focusing on task-level skills
- •Coach team members on skills and behaviors aligned with GitLab's Operating Principles and culture
- •Demonstrate and coach GitLab's remote working best practices
Benefits
- •Benefits to support health, finances, and well-being
- •Flexible Paid Time Off
- •Team Member Resource Groups
- •Equity Compensation & Employee Stock Purchase Plan
- •Growth and Development Fund
- •Parental leave
- •Home office support
About GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
San Francisco, CA, US
1000 - 5000
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