Honduras
Remote
Junior
Full Time
about 1 month ago
💰$1,240 - $1,250
remotefull-timecustomer supportSaaS
Requirements
- •Based in Honduras and legally authorized to work there
- •2+ years of experience in customer support or a client-facing role (SaaS is a plus)
- •Strong English communication skills (written and spoken)
- •Attention to detail and strong organizational skills
- •A reliable internet connection and a quiet workspace
- •Availability to work 6:00 AM to 3:00 PM (Honduras time), Monday–Friday
What You'll Do
- •Support customers via email and live chat (Intercom)
- •Troubleshoot issues and explain solutions in a clear, friendly way
- •Escalate more complex cases and ensure follow-ups happen on time
- •Identify recurring issues and suggest improvements
- •Collaborate with a global, remote support team
Nice to Have
- •Experience with tools like Intercom, HubSpot, Help Scout, or Zendesk
- •Interest in automation tools (e.g., Zapier)
- •Curiosity about software and continuous learning
Benefits
- •Full-time employee (via EOR)
- •Base salary: ~L 32,950/month (≈ USD $1,240–$1,250/month)
- •Additional payments: 13th and 14th month salaries (standard in Honduras)
- •Total annual compensation: ~USD $18,500–$20,000
- •20 paid vacation days per year
- •Annual stipends for equipment and professional growth
- •Maternity and paternity leave
- •Flexibility for personal needs
- •Work in a fully remote, global company with a strong culture of trust and autonomy
- •Be part of a supportive and collaborative team
- •Enjoy stable working hours with no weekend shifts
- •Join annual retreats and remote team events
- •Grow your career in a company with long-term vision and momentum
About Hubstaff
Hubstaff is a fully remote, global software brand that specializes in workforce management solutions for remote and hybrid companies.
Indiana, US
100-500
Workforce Management