Remote•Brazil•United States•Canada•Argentina
Remote
Mid Level
Full Time
about 1 month ago
💰$80,000
remotePLGSaaScustomer successmid level
Requirements
- •3+ years of experience in Customer Success within a PLG SaaS company
- •Experience managing high volumes of customers
- •Strong ownership mentality
- •Exceptional relationship and communication skills
- •Comfortable working with data, dashboards, customer metrics and alerts
- •Experience influencing renewal, retention, and expansion outcomes in a PLG or subscription-based SaaS model
- •Self-motivated and comfortable working autonomously in a distributed team
What You'll Do
- •Own client activation and onboarding
- •Manage ongoing customer relationships
- •Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across the SMB segment
- •Build and maintain strong, trust-based relationships with key decision-makers and daily users
- •Deliver key account insights
- •Develop scalable processes and playbooks
- •Use data to drive action
- •Educate and enable customers through webinars, product walkthroughs, and resources
- •Collaborate cross-functionally with Product, Support, and Engineering teams
- •Continuously experiment and iterate engagement approaches and playbooks
Nice to Have
- •Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe
Benefits
- •Fully remote role with flexible working hours
- •Meaningful work helping thousands of teams
- •Supportive culture built on trust, autonomy, and balance
- •Private health insurance, paid time off, and local benefits (for employees)
- •Annual stipends for home office, wellness, or professional development
- •Clear career progression pathways, mentorship opportunities, and skill development programs
- •Global company retreats in unique destinations
About Hubstaff
Hubstaff is a fully remote, global software brand that specializes in workforce management solutions for remote and hybrid companies.
Indiana, US
100-500
Workforce Management