United States•Honduras•Canada
Remote
Mid Level
Full Time
13 days ago
💰$100,000
remotecustomer successSaaSPLGmid-market accountsrevenue retentiondata-drivencross-functional collaboration
Requirements
- •4+ years of experience in Customer Success within a PLG SaaS company
- •Proven experience managing 100+ mid-market accounts
- •Strong ownership mentality and accountability for customer results
- •Exceptional relationship and communication skills with executive and operational stakeholders
- •Comfortable working with data, dashboards, and customer metrics
- •Experience influencing renewal, retention, and expansion outcomes in a PLG or subscription-based SaaS model
- •Self-motivated and comfortable working autonomously in a distributed team
What You'll Do
- •Own client activation and onboarding, guiding new customers from deal close through successful adoption
- •Manage ongoing customer relationships, conduct value-driven business reviews, track progress toward customer goals, and drive retention and growth
- •Be responsible for Gross and Net Revenue Retention (GRR & NRR), manage renewals, expansion opportunities, and at-risk accounts
- •Build and maintain strong, trust-based relationships with key decision-makers and daily users
- •Deliver key account insights to leadership on customer health, renewal risk, and expansion opportunities
- •Develop scalable processes and playbooks to streamline onboarding and lifecycle management
- •Use data to drive action by monitoring product adoption metrics, health alerts, feature usage, and engagement data
- •Educate and enable customers through webinars, product walkthroughs, and resources
- •Collaborate cross-functionally with Product, Support, and Engineering teams to resolve issues and advocate for customer feedback
- •Continuously experiment and iterate engagement approaches and playbooks to enhance customer outcomes and efficiency
Nice to Have
- •Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe
Benefits
- •Fully remote role with flexible working hours
- •Meaningful work helping thousands of teams operate effectively
- •Supportive culture built on trust, autonomy, and balance
- •Private health insurance, paid time off, and local benefits for employees
- •Annual stipends for home office, wellness, or professional development
- •Clear career progression pathways, mentorship opportunities, and skill development programs
- •Global company retreats in unique destinations
About Hubstaff
Hubstaff is a fully remote, global software brand that specializes in workforce management solutions for remote and hybrid companies.
Indiana, US
100-500
Workforce Management