United States•America•Canada
Remote
Senior
Full Time
remoteB2B SaaSSTEM degreecustomer successimplementation manager
Requirements
- •5–7 years in implementation, customer success, or account management at a B2B SaaS company
- •Scientific or regulated-industry SaaS background such as bioprocess, LIMS, lab informatics, manufacturing data, or similar
- •Willingness to learn bioprocess fluency fast
- •Comfort with technical layer including APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
- •Track record running multi-stakeholder implementations end-to-end
- •B.S. in a STEM field
What You'll Do
- •Own customer rollouts end-to-end including requirements and solution design, configuration and integrations, testing, UAT, and user onboarding
- •Lead requirements and design workshops with scientists and IT
- •Translate bioprocess workflows into Invert deployments
- •Partner with Engineering on integrations; prototype and oversee delivery where needed
- •Run UAT, train users, and act as trusted advisor through go-live and beyond
- •Own live accounts: usage health, adoption, renewal posture
- •Use usage data to find patterns, risks, and expansion
- •Run business reviews tying Invert usage to customer's process development and manufacturing goals
- •Be the voice of the customer to Product and Engineering
Nice to Have
- •Bioprocess fluency
Benefits
- •Competitive salary
- •Meaningful equity
- •Full benefits
- •Fully remote, US and European time zones
- •Frequent team off-sites
- •Unlimited PTO
About Invert
Invert is a data analysis platform that offers bioprocess data.
Copenhagen, Denmark
10 - 50
Biotechnology