Brazil•Chile•El Salvador•Mexico•Argentina•Paraguay•Costa Rica•Panama•Uruguay
Remote
Mid Level
Full Time
3 days ago
remotecryptoAPIcustomer support
Requirements
- •Knowledge and experience of at least one programming language (Python, JavaScript, C/C++/C#, Rust, for example)
- •Understanding of REST, WebSocket, and FIX API functionality
- •Experience interpreting multiple data formats (JSON, CSV, XML, FIX 4.4, etc.)
- •Experience managing hosts (AWS instances, for example) and networks (firewall configuration, etc.)
- •Ability to write complex technical documentation in a human friendly format
- •Good interpersonal skills, and excellent communication abilities
What You'll Do
- •Answer clients’ API questions via text and live support channels (Zendesk/Email/Telegram/Zoom)
- •Assist colleagues with API inquiries and projects involving API use cases
- •Diagnose and provide solutions for clients’ API related issues
- •Assist clients in implementing their API code (provide integration advice, debug client code, provide code examples)
- •Develop and maintain our official API libraries/wrappers in multiple programming languages
- •Maintain internal and client facing API documentation, support content, and training resources
- •Provide testing and feedback for new API features before they are released to clients
- •Perform API related engineering tasks (API onboarding, firewall management, networking configuration)
- •Assist in the management of our API support team (QA for other specialists, etc.)
Nice to Have
- •Experience writing trading related code for REST, WebSocket, or FIX APIs (not necessarily crypto)
- •Experience with Google Sheets, Google Script, SQL, and other data tools
- •Experience with third party API tools (Postman, N8N, for example)
- •UNIX command line knowledge (bash/sed/awk/grep/expect/etc.)
- •Language ability (in addition to English)
About Kraken
Kraken is a cryptocurrency exchange platform that provides parachain auctions, staking, and index services.
San Francisco, CA
1000 - 5000
Finance