Brazil•Poland•Czech Republic•Hungary•Latvia•Estonia•Slovakia•Mexico•Argentina•Paraguay
Remote
Mid Level
Full Time
1 day ago
remotecryptoregulatoryrisk managementlegal operationscompliance
Requirements
- •Experience in a regulatory, legal operations, compliance, or risk management role within a financial services, fintech, or similarly regulated environment
- •Strong understanding of regulatory and legal processes, including familiarity with bankruptcy, collections, or data privacy frameworks
- •Excellent written communication skills with the ability to draft professional, accurate correspondence for legal and regulatory audiences
- •Demonstrated ability to manage a high volume of complex cases with competing deadlines while maintaining quality and accuracy
- •Strong attention to detail and sound judgment in ambiguous or sensitive situations
- •Experience using Zendesk, Jira, or similar case management and ticketing platforms
- •Ability to work independently and exercise professional discretion with confidential information
What You'll Do
- •Manage and resolve regulatory, legal, and compliance-related client cases received via web channel, ensuring timely and accurate responses in accordance with applicable laws and internal policies
- •Handle bankruptcy and collections cases, including processing proofs of claim, communicating with trustees and counsel, and updating account records in line with court orders and legal requirements
- •Process Data Subject Access Requests (DSARs) and other privacy-related inquiries in compliance with applicable data protection regulations (e.g., GDPR, CCPA), maintaining strict confidentiality throughout
- •Provide clients with legal account data per their request for account review, ensuring all disclosures are accurate, complete, and handled in accordance with legal and regulatory standards
- •Manage deceased account cases with sensitivity and care, working with next of kin, executors, and legal representatives to resolve accounts appropriately
- •Respond to regulatory and legal correspondence, including escalations from government bodies, law firms, and compliance agencies, ensuring all communications are professional, accurate, and escalated where necessary
- •Collaborate with the Legal and Compliance teams to interpret regulatory requirements and apply them to individual case handling decisions
- •Maintain accurate and detailed case documentation in Zendesk, Jira, and internal admin systems, ensuring full audit trails and compliance records
- •Identify patterns, risks, or recurring issues within case types and proactively flag to the RRM Team Lead for process improvement consideration
- •Support automation and tooling initiatives while exercising strong human oversight on risk-sensitive determinations
- •Meet individual and team SLAs, quality benchmarks, and compliance standards consistently
Nice to Have
- •Experience handling DSARs, GDPR/CCPA compliance, or privacy-related case management
- •Familiarity with bankruptcy proceedings (Chapter 7/13) or collections regulatory frameworks (FDCPA, FCRA)
- •Prior experience working with Legal or Compliance teams in an operational capacity
- •Exposure to AI-assisted workflow tools and willingness to contribute to process automation initiatives
About Kraken
Kraken is a cryptocurrency exchange platform that provides parachain auctions, staking, and index services.
San Francisco, CA
1000 - 5000
Finance