Product Support Specialist, Pacific/Mountain Time

North America

Remote

Mid Level

Full Time

15 days ago

remote-firstequitytechnical supportcustomer successproduct support

Requirements

•Passion about technology, quality, and Linear’s mission
•Excellent communication and customer service skills and experience working with a technical or engineering user base
•Ability to adapt communication approach to non-technical users
•Experience troubleshooting technical issues, including APIs and integration setups
•Ability to reproduce bugs with Linear and integrations in various environments (different browsers, Windows, Mac, Mobile)
•Based in U.S. or Canada Pacific or Mountain Time

•Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
•Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
•Partner with our engineering team to document and reproduce bugs
•Surface trends and insights from customer feedback to the team at large to inform product choices
•Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

•Competitive salary and equity
•Employee-friendly equity terms including early exercise in the US and extended exercise windows
•Daily meal and coffee stipend on every workday
•Paid co-working space or desk
•Health coverage (based on country requirements)
•5 weeks paid vacation, plus local statutory holidays
•4 months paid parental leave
•Paid month off after 4 years & every 2 years thereafter
•Regular team events and off-sites
•Remote-first with no required commute