North America
Remote
Mid Level
Full Time
about 2 months ago
remotetechnical supportcustomer successUS Pacific Time
Requirements
- •Passion about technology, quality, and Linear’s mission
- •Excellent communication and customer service skills and experience working with a technical or engineering user base
- •Ability to adapt communication approach to non-technical users
- •Experience troubleshooting technical issues, including APIs and integration setups
- •Ability to reproduce bugs with Linear and integrations in various environments (different browsers, Windows, Mac, Mobile)
- •Based in U.S. Pacific Time zone
What You'll Do
- •Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- •Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
- •Partner with our engineering team to document and reproduce bugs
- •Surface trends and insights from customer feedback to the team at large to inform product choices
- •Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Nice to Have
- •Familiarity with SQL, Javascript, APIs, and GitHub
- •Curiosity to learn more about technical areas
Benefits
- •Interesting and challenging work
- •Work-life balance
- •Competitive salary and equity
- •Employee-friendly equity terms (early exercise, extended exercise)
- •Paid lunch and coffee during workdays
- •Work remotely, no commuting to the office
- •Paid co-working space/desk at an office (or option to work from WeWork space in San Francisco)
- •Health, dental, and vision insurance (US)
- •Regular team events and offsites
- •5 weeks of paid vacation
- •4 months of paid parental leave
About Linear
Linear is a purpose-built tool for tracking issues, managing sprints, and organizing project roadmaps in software development teams.
San Francisco, California, United States
51-100
Product Management