North America
Remote
Mid Level
Full Time
remote-firstSaaSstartupcustomer successtechnical customer-facing
Requirements
- •3+ years relevant work experience in a technical customer-facing role
- •SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
- •Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
- •Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
What You'll Do
- •Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback
- •Become a product expert and help customers use Linear to drive business outcomes
- •Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
- •Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
Nice to Have
- •Previous experience working with product + engineering teams and/or developer tools is preferred
Benefits
- •Interesting and challenging work
- •Work-life balance
- •Competitive salary and equity
- •Employee-friendly equity terms (early exercise, extended exercise)
- •Stipend to set up your home office
- •Paid lunch and coffee during workdays
- •Work remotely, no commuting to the office
- •Paid co-working space/desk at an office
- •Health, dental, and vision insurance (US)
- •Regular team events and offsites
- •5 weeks of paid vacation
- •4 months of paid parental leave
About Linear
Linear is a purpose-built tool for tracking issues, managing sprints, and organizing project roadmaps in software development teams.
San Francisco, California, United States
51-100
Product Management