United States- Hybrid/Remote•United States
Remote
Senior
Full Time
8 days ago
💰$115,000 - $135,000
B2B SaaSCustomer Success ManagerHybridRemote
Requirements
- •More than 5 years of experience delivering service and support within a rapidly scaling, high-growth B2B SaaS environment
- •Strong ability to build and maintain relationships with diverse customer stakeholders including executive-level contacts
- •Strong technical aptitude to understand complex solutions and analyze customer data
- •Collaborative, curious, and creative mindset
- •Open to travel up to 25%
- •Experience in industries such as Identity Verification, Document Verification, or Fraud Protection
What You'll Do
- •Drive deep product adoption by synthesizing customer data into actionable insights
- •Act as an advisor by aligning Microblink’s evolving roadmap with the customer’s long-term objectives
- •Build and maintain multi-threaded relationships
- •Develop a clear understanding of Microblink’s identity and intelligence solutions
- •Drive advocacy, adoption, and growth activities by understanding core markets/verticals and their business use cases
- •Proactively manage the commercial health of your book of business including renewals and upselling
- •Own the lifecycle of the customer focusing on KPIs such as Gross Retention, Net Retention, CSQLs, and NPS/CSAT
Benefits
- •Base salary range of $115,000–$135,000 USD
- •Bonus and equity
- •401(k) plan with employer match
- •Comprehensive health benefits package
- •Unlimited PTO
About Microblink
Artificial intelligence platform that leverages computer vision and machine learning to bring the benefits of AI to every person on earth.
New York, NY, US
100 - 250
AI & Machine Learning