Solutions Engineer

USA •United States

Remote

Senior

Full Time

Solutions EngineerSales EngineerCustomer FacingTechnical SalesIdentity VerificationIdentity and Access Management

Requirements

•5–8 years of experience as a Sales Engineer, Solutions Engineer, or similar customer-facing technical role
•2+ years of experience in Identity Verification (IDV) or Identity and Access Management (IAM)
•Experience supporting customers in pre-sales and post-sales engagements including demos, RFP responses, technical discovery, implementation, and hypercare
•Exceptional customer-facing skills and ability to engage across multiple levels and departments in large organizations
•Confident presenter with excellent verbal and written communication skills
•Strong technical acumen with working knowledge of APIs, web development, iOS, Android, and system integration
•Ability to thrive in high-growth, fast-paced environments and navigate ambiguity
•Action-oriented, creative, and passionate about solving customer problems with a solutions-first mindset

•Partner closely with Sales and Customer Success teams to shape deal and account strategy and lead onboarding experiences
•Lead with a solutions-first mindset to understand client goals and propose implementation paths
•Act as the technical DRI and trusted advisor throughout solution delivery lifecycle including design, implementation, QA, and deployment
•Collaborate cross-functionally with Product, Engineering, and Support to share insights and advocate for client needs
•Own and complete technical components of RFPs, RFIs, and solution proposals
•Deliver customized product demos with technical recommendations across web, iOS, Android, and cloud platforms

•Part of a global B2B SaaS identity company with a high-performing, people-first culture
•Flexible work arrangements: remote, hybrid, or office-based
•Unlimited PTO
•Region-specific benefits tailored to location
•Equity