Toronto Canada•TELECOMMUTE•Toronto, Ontario, Canada
Remote
Mid Level
Full Time
remotecustomer supportSaaSinfluencer marketing
Requirements
- •2+ years of experience in customer support, ideally in SaaS
- •Strong English skills, both written and spoken
- •Ability to write clearly and kindly, explaining complex things simply
- •Comfortable troubleshooting and narrowing down real causes
- •Takes ownership and keeps customers updated until resolution
- •Ability to work without a perfect playbook and improve processes
- •Organised with clear case and handoff management
- •Ability to stay calm under pressure and handle frustrated customers with care
What You'll Do
- •Provide customer support via chat, email, and video
- •Give practical advice on influencer marketing workflows and best practices
- •Help customers understand how to use specific parts of Modash with clear guidance
- •Troubleshoot product issues by reproducing problems and asking follow-up questions
- •Escalate bugs/issues with strong context
- •Update Help Center and internal documentation
- •Contribute to customer communication during incidents
- •Spot patterns and share customer feedback to improve the product
Nice to Have
- •Experience supporting influencer marketing or e-commerce tools
- •Experience with technical support topics such as integrations, tracking, APIs
- •Experience making or maintaining Help Center docs and internal processes
Benefits
- •Unlimited paid vacation time
- •Fully remote working
- •Personal development support (courses, books, conferences)
- •Ownership and autonomy in decision making
About Modash
Modash allows marketers to build, launch, manage, and measure audience targeted influencer marketing campaigns.
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