United States - Hybrid
Hybrid
Mid Level
Full Time
28 days ago
Account ManagerInstitutionalFintechCryptoCustomer SuccessStrategic Partnerships
Requirements
- •4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers.
- •Experience managing complex stakeholder environments and coordinating cross-functional initiatives.
- •Strong commercial mindset with experience identifying growth opportunities and supporting negotiations.
- •Solid understanding of fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.
- •Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability.
What You'll Do
- •Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities.
- •Develop trusted relationships with executive and operational stakeholders across customer organizations.
- •Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.
- •Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations.
- •Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success.
- •Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements.
Nice to Have
- •Prior crypto experience
Benefits
- •Competitive salary package
- •Equity package
- •Pay for performance equity bonus
- •Moonshot award with $250,000 equity grant
- •Unlimited holidays
- •Hybrid working schedule with remote or nearest Moonbase option
- •Private Healthcare benefits
- •Enhanced parental leave
- •Annual training budget
- •Home office setup allowance
- •Remote working allowance
- •Monthly budget to spend on company products and zero fee crypto transactions
- •Employee referral programme with 10K USDC reward
- •Regular remote company offsites
- •Working in a disruptive and fast-growing company where excellence is rewarded
About Moonpay
MoonPay is a fintech company providing payment infrastructure for converting fiat currencies into cryptocurrencies and NFTs.
Dover, DE, US
250 - 500
Finance