United States - Remote
Remote
Senior
Full Time
3 days ago
fraudfraud analystcryptocurrencyblockchainremotefinancial servicespaymentse-commerce
Requirements
- •3+ years of experience in fraud detection, prevention, and investigation, preferably in financial services, payments, or e-commerce
- •Demonstrated experience leading complex fraud investigations from initial alert through to root cause analysis and remediation
- •Hands-on experience building, implementing, and tuning fraud detection rules, including rule backtesting and performance management
- •Strong understanding of fraud typologies, attack vectors, and emerging trends in the crypto and digital payments space
- •Experience with data analysis tools and the ability to derive conclusions and recommendations from large datasets (e.g. SQL, Excel, or BI tools)
- •Excellent critical thinking and risk assessment skills—you can evaluate the likelihood and impact of fraudulent activity under pressure and make sound decisions
- •Strong attention to detail with the ability to maintain accuracy and thoroughness in a high-volume, fast-paced environment
- •Clear, professional communication skills with the ability to write concise case notes, escalations, and cross-functional updates
- •A proactive, ownership-driven mindset—you identify problems, propose solutions, and drive them to completion
What You'll Do
- •Act as an incident commander during live fraud attacks, coordinating containment and response across teams
- •Lead complex fraud investigations, identifying root causes and recommending permanent fixes to prevent recurrence
- •Assess the severity of fraud cases and escalate high-risk cases to the Manager or Compliance in a timely manner
- •Execute rapid containment actions (blocks, freezes, restrictions) to minimise fraud exposure during active incidents
- •Review, build, implement, and tune fraud detection rules to optimise accuracy and minimise false declines
- •Backtest rule logic against historical data to validate effectiveness before deployment
- •Monitor rule performance in production and iterate based on real-time data and investigation outcomes
- •Own the False Decline Rate for rules implemented by the Fraud Investigations team, keeping it within acceptable thresholds
- •Conduct quality assurance reviews on BPO fraud analyst casework, assessing both process adherence and decision-making accuracy
- •Provide structured feedback and coaching to BPO teams to drive continuous improvement in investigation quality
- •Define and maintain QA scoring frameworks and calibration standards
- •Build, deploy, and QA AI-powered agents and automation workflows that enhance fraud detection and investigation efficiency
- •Identify opportunities to automate repetitive investigation tasks and scale the team’s operational capacity
- •Partner with Engineering, Data, and ML teams to translate investigative insights into scalable tooling and controls
- •Engage with Product, ML, Engineering, and Compliance teams to support investigations and contribute to fraud mitigation strategies
- •Provide support to internal teams raising fraud queries, acting as a subject matter expert on fraud risk
- •Ensure accurate and timely documentation of fraud cases, maintaining clear records for internal reporting and external audit requirements
- •Identify gaps in tooling or processes and provide actionable feedback to improve detection accuracy and investigation efficiency
Nice to Have
- •Experience in the cryptocurrency or blockchain industry
- •Coding ability (e.g. SQL, Python) for data analysis, automation, or building investigative tools
- •Experience building or working with AI/ML-powered fraud detection systems or agents
- •Familiarity with blockchain analytics and on-chain investigation tools (e.g. Chainalysis, TRM Labs, Elliptic)
- •Experience managing or providing QA oversight to BPO or outsourced operations teams
- •Knowledge of chargeback processes and card scheme fraud programmes
Benefits
- •Competitive salary package
- •Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
- •Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
- •Moonshot award: We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant
- •Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
- •Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
- •Private Healthcare benefits: To protect you and your loved ones
- •Enhanced parental leave: So you can spend more time with your loved ones without a second thought
- •Annual training budget: We support your training journey every step of the way
- •Home office setup allowance: Create the home office of your dreams
- •Remote working allowance: Those working fully remotely get a little extra for utilities
- •Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
- •Employee referral programme: Great people know great people, refer them to receive 10K in USDC
- •Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
- •Working in a disruptive and fast-growing company where excellence is rewarded
About Moonpay
MoonPay is a fintech company providing payment infrastructure for converting fiat currencies into cryptocurrencies and NFTs.
Dover, DE, US
250 - 500
Finance