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    Manager, KYB Operations

    Moonpay
    Portugal - RemoteSouth Africa - RemoteIndia - Remote
    Remote
    Senior
    Full Time
    4 days ago
    remotecryptocompliancemanagementKYBfintech

    Requirements

    • 5+ years of experience in KYB, KYC, or AML operations within crypto, fintech, payments, or financial services
    • Demonstrated experience managing or leading an operational team, with a track record of driving team performance
    • Deep expertise in corporate KYB reviews, including ownership and control structure analysis, UBO identification, and risk assessment
    • Strong process design skills to translate complex compliance requirements into clear, scalable operational workflows
    • Data-driven decision-making; comfortable setting KPIs, analyzing performance trends, and using data to prioritize improvements
    • Clear, direct written and verbal communication; able to engage effectively with senior stakeholders, external partners, and front-line analysts
    • Experience working cross-functionally with Compliance, Legal, Product, and Engineering teams

    What You'll Do

    • Manage, develop, and hire a team of KYB Operations Analysts, fostering high performance and operational rigor
    • Set individual and team KPIs; provide regular reporting and insights on the health of KYB Operations
    • Oversee the end-to-end KYB review process for all MoonPay products ensuring quality, consistency, and compliance with policies
    • Own QA frameworks for the KYB team; monitor output quality and implement corrective actions where needed
    • Own and continuously improve KYB operational workflows, procedures, and documentation
    • Identify and propose improvements to tooling, workflows, and automation
    • Represent the KYB Ops team in cross-functional forums with Compliance, Legal, Product, and Sales
    • Act as the day-to-day domain authority on KYB for the team and adjacent functions

    Nice to Have

    • Familiarity with crypto, stablecoin, and Web3 business models and the regulatory landscape
    • Experience working with compliance tooling or case management systems in a KYC/KYB context
    • Prior exposure to working alongside BPO teams or in a multi-vendor operational environment

    Benefits

    • Competitive salary package
    • Equity package
    • Pay for performance equity bonus
    • Moonshot award with $250,000 equity grant
    • Unlimited holidays
    • Hybrid working schedule with remote or nearest Moonbase option
    • Private Healthcare benefits
    • Enhanced parental leave
    • Annual training budget
    • Home office setup allowance
    • Remote working allowance
    • Monthly budget to spend on company products and zero fee crypto transactions
    • Employee referral programme with 10K USDC reward
    • Regular remote company offsites
    • Working in a disruptive and fast-growing company where excellence is rewarded

    About Moonpay

    MoonPay is a fintech company providing payment infrastructure for converting fiat currencies into cryptocurrencies and NFTs.

    Dover, DE, US
    250 - 500
    Finance