Mexico - Remote
Remote
Junior
Full Time
about 2 hours ago
6 month fixed-term contractremotecustomer supportcryptofintech
Requirements
- •1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies
- •Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred
- •Strong written communication skills and the ability to clearly explain complex issues to customers
- •Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously
- •Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment
What You'll Do
- •Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack
- •Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience
- •Meet performance KPIs including CSAT, QA scores, and productivity targets
- •Accurately document customer interactions and case details within support tools and CRM systems
- •Collaborate with internal teams to resolve escalations and operational issues impacting customers
- •Identify recurring customer issues and share insights that help improve support workflows, documentation, and the overall customer experience
Benefits
- •Competitive salary package
- •Equity package
- •Pay for performance equity bonus
- •Moonshot award with $250,000 equity grant
- •Unlimited holidays
- •Hybrid working schedule
- •Private Healthcare benefits
- •Enhanced parental leave
- •Annual training budget
- •Home office setup allowance
- •Remote working allowance
- •Monthly budget to spend on company products and zero fee crypto transactions
- •Employee referral programme with 10K USDC reward
- •Regular remote company offsites
- •Working in a disruptive and fast-growing company where excellence is rewarded
About Moonpay
MoonPay is a fintech company providing payment infrastructure for converting fiat currencies into cryptocurrencies and NFTs.
Dover, DE, US
250 - 500
Finance