New York•New Jersey•Pennsylvania•Connecticut•Massachusetts•Vermont•Los Angeles•San Francisco
Remote
Mid Level
Full Time
3 days ago
💰$ 93,000 - $ 102,500
Tier 2 SupportTechnical SupportCustomer SuccessRemote-firstMid-level
Requirements
- •3+ years in technical support, solutions engineering, or similar roles
- •Hands-on experience building and debugging n8n workflows in production environments
- •Comfortable debugging APIs, webhooks, authentication, and data flows
- •Familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting
- •Experience working with Docker or Kubernetes to deploy and debug automation environments
- •Understanding of networking basics (DNS, SSL/TLS, HTTP/HTTPS) and PostgreSQL troubleshooting
- •Ability to explain technical issues clearly and document troubleshooting steps effectively
What You'll Do
- •Handle escalations from Product Support, providing advanced technical assistance
- •Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem
- •Partner with Enterprise Support when handling issues impacting higher-value accounts
- •Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions
- •Collaborate with Engineering and Product teams to report, triage, and resolve product issues
- •Suggest workflow and tooling improvements to increase resolution efficiency
- •Document troubleshooting steps and build internal playbooks for recurring escalations
- •Improve knowledge bases and enable Tier 1 Support with better documentation
- •Serve as a technical mentor to Product Support Engineers where needed
Nice to Have
- •Experience with workflow automation platforms like Zapier, Make, or Airflow
- •Familiarity with observability tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
- •Knowledge of authentication protocols such as OAuth2, OIDC, SAML, or JWT flows
- •Contributed to playbooks, internal tooling, or support documentation
- •Comfort participating in structured escalation workflows and incident management processes
Benefits
- •Competitive compensation
- •Equity ownership
- •Work/life balance with vacation and public holidays
- •Health and wellness benefits according to local norms
- •Pension contributions or 401(k) retirement plan with employer match
- •Company-paid short-term and long-term disability insurance and life insurance
- •Career growth budget for courses, books, events, or coaching
- •Regular hackathons and passionate team culture
- •Remote-first work environment with regular off-sites
- •Monthly budget to support open source projects
- •Unlimited AI budget for productivity and creativity tools
- •Transparency about company work and performance
- •Ambitious but kind culture with high employee satisfaction
About n8n
N8n is a workflow automation tool that integrates AI capabilities with business process automation.
Berlin, Germany
100 - 250
AI & Machine Learning