United States•New York•New Jersey•California•Massachusetts•Pennsylvania•Virginia•Florida•Connecticut
Remote
Senior
Full Time
about 1 month ago
remotesupport engineerseniortechnical supportcustomer success
Requirements
- •Strong troubleshooting and problem-solving skills
- •Experience debugging APIs, integrations, webhooks, and authentication flows
- •Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
- •Experience working with JavaScript, Node.js, or similar technologies
- •Experience with Docker or containerized environments
- •Strong written and verbal communication skills
- •Passion for helping users and improving product usability
- •5+ years in technical support, customer-facing engineering, or similar roles
- •Strong experience troubleshooting complex production environments
- •Deep understanding of workflow automation, APIs, and integrations
- •Strong knowledge of Node.js environments and containerized deployments
- •Experience collaborating closely with engineering on complex technical issues
- •Ability to identify systemic issues and drive improvements in product reliability and support processes
What You'll Do
- •Provide technical support to users via tickets, chat, and community forums
- •Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
- •Investigate and reproduce complex technical issues across the n8n ecosystem
- •Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
- •Create and maintain documentation, FAQs, and knowledge base articles
- •Identify recurring issues and propose improvements to product reliability and user experience
- •Contribute to the community by answering questions and sharing best practices
- •Document troubleshooting workflows and build internal playbooks
- •Help improve support tooling and resolution efficiency
Nice to Have
- •Experience with workflow automation tools (Zapier, Make, Airflow)
- •Observability tools such as Grafana, Datadog, or Prometheus
- •Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)
Benefits
- •Competitive compensation
- •Equity ownership
- •Work/life balance with vacation and public holidays
- •Health & wellness benefits including medical, dental, and vision coverage
- •Pension contributions or 401(k) retirement plan with employer match
- •Company-paid short-term and long-term disability insurance and life insurance
- •Career growth budget for courses, books, events, or coaching
- •Passionate team with regular hackathons
- •Remote-first work environment with regular off-sites
- •Monthly $100 open source project support budget
- •Unlimited AI budget for productivity and creativity tools
- •Transparency about company operations
- •Ambitious but kind culture with high employee satisfaction
About n8n
N8n is a workflow automation tool that integrates AI capabilities with business process automation.
Berlin, Germany
100 - 250
AI & Machine Learning