United States•California•Massachusetts•Virginia•New York•New Jersey•Florida•Texas•Pennsylvania•Connecticut
Remote
Senior
Full Time
2 months ago
Technical Account ManagerCustomer SuccessDevOpsCloud InfrastructureSaaSRemote
Requirements
- •Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role
- •Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
- •Experience diagnosing performance, reliability, and scalability challenges in production environments
- •Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders
- •Confidence building trust with senior technical stakeholders and aligning internal teams around customer outcomes
- •Experience working closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges
- •Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and operational considerations for scalable, reliable production systems
What You'll Do
- •Act as the dedicated technical point of contact for a portfolio of strategic top tier customers
- •Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations
- •Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders
- •Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability
- •Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes
- •Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability
- •Oversee technical support intake, issue management, critical incidents, and high-severity support cases
- •Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams
- •Keep customers informed with timely communication, clear resolution plans, and proactive risk management
- •Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans
- •Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering
- •Share structured customer insights with Product and Engineering to improve platform outcomes at scale
- •Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted
Nice to Have
- •At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, Node-RED or similar
- •Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes
- •Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments
- •Background working with open-source, developer-first, or technical platform products
- •Previous exposure to scaling customer success or TAM motions in a high-growth SaaS or infrastructure company
- •Proactive and consultative approach with ability to understand business impact of technical issues, anticipate challenges, and stay organised across multiple customer priorities
Benefits
- •Competitive compensation
- •Equity ownership
- •Work/life balance with vacation and public holidays (Europe: 30 days vacation; US: 20 vacation days, 8 sick days)
- •Health & wellness benefits (Europe: local country norms; US: multiple medical plans, dental, vision)
- •Future planning benefits (Europe: pension contributions; US: 401(k) with 4% employer match)
- •Financial security benefits (Europe: local norms; US: short-term and long-term disability insurance, life insurance)
- •Career growth budget (€1K or equivalent per year for courses, books, events, coaching)
- •Passionate team with regular hackathons
- •Remote-first work environment with some hybrid roles in US sales
- •$100 per month to support open source projects
- •Unlimited AI budget for productivity and creativity tools
- •Transparency about company work and performance
About n8n
N8n is a workflow automation tool that integrates AI capabilities with business process automation.
Berlin, Germany
100 - 250
AI & Machine Learning