California•Texas
Remote
Senior
Full Time
about 16 hours ago
remotecustomer successleadershipmanagementtech industryAIautomation
Deadline: Thursday, August 27, 2026
Requirements
- •2+ years of people management experience
- •10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles including supporting large enterprises
- •Proven ability to collaborate cross-functionally with internal and external stakeholders
- •Tech industry experience and relevant subject-matter expertise
- •Bachelor’s degree or higher, preferably in a technical or engineering field
What You'll Do
- •Manage Guided and High Touch Customer Success Managers across West and Central regions
- •Recruit, develop, and lead a team of high-touch Customer Success Managers
- •Design processes, playbooks, and automations to drive customer value and scale
- •Work directly with customers to ensure effective implementation and value realization
- •Partner with Sales, Product, and Support teams to ensure seamless customer journey and long-term success
- •Develop deep understanding of customers and their success drivers
- •Own territory planning for Customer Success Managers
- •Establish operating cadence to focus on top customer priorities and address risks
- •Attract, develop, and empower top talent
- •Drive productivity through automation and scalable practices
- •Provide regular feedback and support career progression for team members
- •Build trusted partnerships with internal teams
- •Advocate for customers internally and influence decisions
- •Handle conflict and complex conversations with clarity and empathy
- •Communicate ideas and direction transparently
- •Establish operating rhythm for business predictability
- •Use data to inspect and improve team performance
Nice to Have
- •Experience leading remote teams across multiple regions and/or countries
- •Familiarity with AI and automation tools, bonus if experienced with n8n
- •Startup or scale-up experience
Benefits
- •Competitive compensation
- •Equity ownership
- •Work/life balance with vacation and sick days
- •Health and wellness benefits according to local norms
- •401(k) retirement plan with employer match (US)
- •Pension contributions according to local norms (Europe)
- •Company-paid short-term and long-term disability insurance and life insurance (US)
- •Career growth budget for courses, books, events, or coaching
- •Regular hackathons
- •Remote-first work environment with regular off-sites
- •$100 per month to support open source projects
- •Unlimited AI budget for productivity and creativity tools
- •Transparency about company and work status
About n8n
N8n is a workflow automation tool that integrates AI capabilities with business process automation.
Berlin, Germany
100 - 250
AI & Machine Learning