Texas
Remote
Mid Level
Full Time
30 days ago
enterpriseSaaScustomer successpost-salesremoteUS CentralTexas
Requirements
- •Enterprise Customer Success experience managing a portfolio of enterprise SaaS customers
- •Ability to run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end
- •Value and outcomes mindset, comfortable translating product usage into measurable business outcomes and ROI
- •Technical fluency to engage with IT and engineering stakeholders on APIs, integrations, authentication, environments, and automation architecture
- •Commercial acumen supporting renewals and expansion opportunities with a track record of driving retention and growth
- •Operational rigor running a structured operating cadence and managing competing priorities effectively
- •Clear, high-trust communication with technical builders and executive stakeholders
- •Cross-functional leadership partnering with Sales, Support, Solutions Engineering, and Product
- •Builder mindset thriving in fast-moving environments and building processes as the company scales
What You'll Do
- •Own a portfolio of enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- •Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- •Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
- •Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
- •Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
- •Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
- •Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
- •Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
- •Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities
Nice to Have
- •Experience with automation, AI tools, or workflow platforms
- •Startup or scale-up experience in high-growth environments
- •Multi-region collaboration experience with distributed teams and enterprise stakeholders across multiple US time zones or globally
- •Technical or STEM education such as Computer Science or Engineering
- •Familiarity with n8n or similar workflow automation, integration, or iPaaS platforms
Benefits
- •Competitive compensation
- •Equity ownership
- •Work/life balance with vacation and public holidays (20 vacation days and 8 sick days in US)
- •Health and wellness benefits including multiple medical plans, dental and vision coverage, and no-cost premium HDHP option with HSA in US
- •Future planning with 401(k) retirement plan and 4% employer match in US
- •Company-paid short-term and long-term disability insurance and life insurance in US
- •Career growth budget of €1K per year for courses, books, events, or coaching
- •Passionate team with regular hackathons
- •Remote-first work environment with some hybrid roles in US
- •$100 per month to support open source projects
- •Unlimited AI budget for productivity and creativity tools
- •Transparency about company operations and goals
About n8n
N8n is a workflow automation tool that integrates AI capabilities with business process automation.
Berlin, Germany
100 - 250
AI & Machine Learning