United States•California•Florida•New York•Ottawa•Massachusetts•Virginia•New Jersey•Texas
Remote
Senior
Full Time
remotetechnical supportcustomer successsenior
Requirements
- •5+ years of experience in a technical support or customer-facing engineering role
- •Open to participate in an paid on-call rotation to provide after-hours support
- •Strong understanding of workflow automation, APIs, and integrations
- •Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
- •Good understanding of JavaScript, Node.js, and Docker
- •Excellent problem-solving skills and attention to detail
- •Strong communication skills and ability to explain technical concepts to non-technical users
- •Passion for helping users and improving product usability
What You'll Do
- •Provide technical support to users via tickets, chat, and community forums
- •Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance
- •Collaborate with the engineering team to escalate and resolve complex technical challenges
- •Create and maintain documentation, FAQs, and knowledge base articles
- •Identify common issues and work on solutions to improve product reliability and user experience
- •Contribute to the community by answering questions and sharing best practices
Nice to Have
- •Experience with Kubernetes
Benefits
- •Competitive compensation
- •Ownership with equity
- •Work/life balance with vacation and public holidays
- •Health & wellness benefits including medical, dental, and vision coverage
- •Future planning with pension contributions and 401(k) retirement plan with employer match
- •Financial security with disability and life insurance
- •Career growth budget for courses, books, events, or coaching
- •A passionate team with regular hackathons
- •Remote-first work environment with regular off-sites
- •Giving back with $100 per month to support open source projects
- •AI enablement with unlimited AI budget
- •Transparency about company work and status
About n8n
N8n is a workflow automation tool that integrates AI capabilities with business process automation.
Berlin, Germany
100 - 250
AI & Machine Learning