Senior Support Engineer | Remote | US

United States•California•Florida•New York•Ottawa•Massachusetts•Virginia•New Jersey•Texas

Remote

Senior

Full Time

23 days ago

remotetechnical supportcustomer successsenior

Requirements

•5+ years of experience in a technical support or customer-facing engineering role
•Open to participate in an paid on-call rotation to provide after-hours support
•Strong understanding of workflow automation, APIs, and integrations
•Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
•Good understanding of JavaScript, Node.js, and Docker
•Excellent problem-solving skills and attention to detail
•Strong communication skills and ability to explain technical concepts to non-technical users
•Passion for helping users and improving product usability

•Provide technical support to users via tickets, chat, and community forums
•Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance
•Collaborate with the engineering team to escalate and resolve complex technical challenges
•Create and maintain documentation, FAQs, and knowledge base articles
•Identify common issues and work on solutions to improve product reliability and user experience
•Contribute to the community by answering questions and sharing best practices

•Competitive compensation
•Ownership with equity
•Work/life balance with vacation and public holidays
•Health & wellness benefits including medical, dental, and vision coverage
•Future planning with pension contributions and 401(k) retirement plan with employer match
•Financial security with disability and life insurance
•Career growth budget for courses, books, events, or coaching
•A passionate team with regular hackathons
•Remote-first work environment with regular off-sites
•Giving back with $100 per month to support open source projects
•AI enablement with unlimited AI budget
•Transparency about company work and status