Brazil•Costa Rica•Chile•Colombia•Mexico
Remote
Mid Level
Full Time
💰MX$ 620,000 - MX$ 750,000
fixed-term contractremotecustomer serviceHRoperationsoffboarding
Requirements
- •3+ years of experience in customer service or customer-facing operations with a strong background in HR or People administration
- •Demonstrated experience managing complex cases and small group transitions or bulk workflows
- •Strong SLA and metric focus with a track record of achieving individual output and quality goals (e.g., CSAT, turnaround times)
- •Process-oriented mindset adept at leveraging self-service playbooks, asynchronous tools, and cross-functional teams
- •Empathic, human-centered approach to customer support during sensitive career transitions
- •Strong analytical curiosity applying techniques to solve underlying customer needs
- •Excellent time management with ability to prioritize tasks and handle shifting deadlines independently
- •Collaborative spirit eager to shadow senior experts and share knowledge
- •Excellent interpersonal skills, determination, tenacity, and sense of humor
- •Remote-first advocate driven by social impact mission
- •Fluent English language skills
- •Reliable home internet connection
What You'll Do
- •Act as the primary point of contact for customers and team members, guiding them through standard and complex offboarding processes
- •Work collaboratively and cross-functionally with customer service colleagues, HR, finance, product, and legal experts to resolve queries and share knowledge
- •Consistently meet individual weekly service delivery goals, adherence to SLAs, and customer satisfaction (CSAT) metrics
- •Handle complex customer inquiries and escalations with clarity and empathy
- •Lead and project manage small bulk offboardings (5+ team members) coordinating requirements with internal partners
- •Identify opportunities to improve playbooks and workflows to boost operational efficiency
- •Maintain exceptional data accuracy on the platform and keep ticket communications clear and up to date
- •Participate in small project initiatives, contribute to internal knowledge bases and help center articles, and support team members through peer learning
Nice to Have
- •Experience with AI and workflow automation technologies and willingness to learn and experiment
Benefits
- •Fully remote work from home
- •40 days paid time off per year including holidays and vacation or more if required by country
- •Mental health support via Plumm service
- •Monthly wellbeing allowance
- •Flexible parental leave with at least three months paid leave and job protection up to 12 months or as required locally
- •Work from home stipend for laptop and home office equipment
About Oyster
Oyster is a distributed HR platform that offers companies to hire, pay, and care for teammates.
Charlotte, NC, US
500-1000
HR & Recruiting