The Americas•Mexico•Brazil•Argentina•Costa Rica•Chile•Colombia
Remote
Mid Level
Full Time
21 days ago
remotecustomer supportHRoffboardingAmericas
Requirements
- •2 years of hands-on experience in a support or administration role in HR or People function
- •Empathic and human-centred approach to customer support
- •Passionate about creating and sharing knowledge
- •First class attention to detail and strong organizational skills
- •Ability to work collaboratively and cross-functionally
- •Comfortable with a high pace work environment and changing priorities
- •Excellent interpersonal skills, determination, tenacity, and a sense of humor
- •Remote-first advocate
- •Driven by social impact mission and desire to influence global change
- •Reliable home internet connection
- •Fluent English language skills
What You'll Do
- •Educate and guide customers about offboarding processes and local requirements
- •Collaborate cross-functionally with customer service, HR, finance, product, and legal teams to resolve queries
- •Respond to and resolve customer requests using tools like Zendesk and internal resources
- •Maintain and develop self-service tools and knowledge bases for customers and internal teams
Benefits
- •Fully remote work from home
- •40 days paid time off per year including holidays and vacation
- •Mental health support via Plumm service
- •Monthly wellbeing allowance
- •Flexible parental leave with at least three months paid leave and job protection up to 12 months
- •Work from home stipend for laptop and home office equipment
About Oyster
Oyster is a distributed HR platform that offers companies to hire, pay, and care for teammates.
Charlotte, NC, US
500-1000
HR & Recruiting