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    Payroll Operations Manager, Americas

    Oyster
    United States
    Remote
    Senior
    Full Time
    14 days ago
    remotepayrollmanagementautomationglobalAmericas

    Requirements

    • 7+ years of payroll experience including at least 3 years of people management experience
    • Oversight of end-to-end native and managed payrolls across the Americas (Canada, US, Mexico, LATAM)
    • Knowledge of local country taxation and compliance including benefits, expenses, income, national insurance, pension auto-enrolment, statutory payments
    • Experience working with local payroll software throughout the Americas/LATAM
    • Experience with finance transformation, RPA, and process improvement for automation and efficiency
    • Experience managing payroll for 1,000+ employees across multiple jurisdictions
    • Project management experience leading payroll implementations or transformation initiatives
    • Reliable home internet connection
    • Fluent English language skills

    What You'll Do

    • Manage and oversee a team of payroll specialists delivering in-house and Employer of Record payroll across multiple countries and timezones
    • Manage, coach, and monitor the transition to and adoption of automated payroll tooling and processes
    • Deliver a best-of-breed payroll experience ensuring payroll queries are resolved in line with SLAs
    • Collaborate with cross-functional teams to improve automated payroll processes
    • Manage native payroll operations in Canada and EoR payrolls in the US, Brazil, and Mexico
    • Lead management and resolution of payroll escalations
    • Maintain professional knowledge of payroll legislative changes
    • Perform manager reviews on pre-payroll and post-payroll audits
    • Work closely with HR Advisory on process and legislative issues
    • Oversee relations and SLA adherence with local payroll vendors and advisors
    • Lead optimization of payroll processes and engage with Product, Treasury, Accounting, and Finance Transformation teams
    • Build and develop team through coaching, performance management, and career development planning
    • Lead due diligence, vendor selection, and implementation planning for new country launches
    • Present management reports on payroll metrics and operational performance to senior leadership
    • Assist team with equity including RSUs and Stock Options
    • Provide backup support for payroll team members during PTO or peak periods
    • Mentor and develop payroll team members fostering continuous learning and career growth
    • Analyze payroll trends to identify discrepancies, inefficiencies, and areas for optimization

    Nice to Have

    • Recognized payroll qualification/diploma/certification (e.g., CIPP, FPC, CPP)

    Benefits

    • Fully remote work from home
    • 40 days paid time off per year including holidays and vacation
    • Mental health support via Plumm
    • Monthly wellbeing allowance
    • Flexible parental leave with at least three months paid leave and job protection up to 12 months
    • Work from home stipend for laptop and home office equipment

    About Oyster

    Oyster is a distributed HR platform that offers companies to hire, pay, and care for teammates.

    Charlotte, NC, US
    500-1000
    HR & Recruiting