Remote
Remote
Junior
Full Time
4 months ago
remotecryptoblockchaindeveloper supportAI tooling
Requirements
- •Experience with JavaScript/TypeScript across platforms including web and mobile (React Native, iOS, or Android)
- •Knowledge of Web3 fundamentals such as wallets, signing, RPCs, transactions, explorers, Solana programming model
- •Experience with frontend debugging using browser devtools and network traces
- •Familiarity with AI tooling literacy including experience with LLMs for support, prompt engineering, and RAG
- •Comfortable using Cursor and Copilot
What You'll Do
- •Act as the first point of contact for developers integrating Phantom's SDKs and other products
- •Triage issues, reproduce bugs, and unblock integrations quickly through clear, friendly support
- •Contribute to AI support chatbot by providing training content and feedback
- •Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup
- •Capture and create internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams
- •Diagnose root causes and identify solutions for developers
- •Create and maintain internal and external developer documentation
- •Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers
- •Respond to developers with professionalism and warmth
- •Recognize suspicious patterns in API usage or on-chain activity and escalate when appropriate
Benefits
- •Competitive salary and equity
- •Eligibility to participate in the Company's performance bonus program
- •Comprehensive insurance (medical/dental/vision) fully covered
- •Stipend for ideal remote set-up
- •Flexible hours and supportive remote environment
- •Unlimited vacation
- •401(k) retirement plan
- •Monthly wellness benefit
- •Weekly meal benefit
- •Global off-sites
About Phantom
Phantom is a crypto wallet that facilitates the buying, trading, and storing of cryptocurrencies, including NFTs and tokens.
San Francisco, CA
100 - 250
Blockchain & Cryptocurrency