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    Junior Developer Support Specialist

    Phantom
    Remote
    Remote
    Junior
    Full Time
    4 months ago
    remotecryptoblockchaindeveloper supportAI tooling

    Requirements

    • Experience with JavaScript/TypeScript across platforms including web and mobile (React Native, iOS, or Android)
    • Knowledge of Web3 fundamentals such as wallets, signing, RPCs, transactions, explorers, Solana programming model
    • Experience with frontend debugging using browser devtools and network traces
    • Familiarity with AI tooling literacy including experience with LLMs for support, prompt engineering, and RAG
    • Comfortable using Cursor and Copilot

    What You'll Do

    • Act as the first point of contact for developers integrating Phantom's SDKs and other products
    • Triage issues, reproduce bugs, and unblock integrations quickly through clear, friendly support
    • Contribute to AI support chatbot by providing training content and feedback
    • Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup
    • Capture and create internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams
    • Diagnose root causes and identify solutions for developers
    • Create and maintain internal and external developer documentation
    • Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers
    • Respond to developers with professionalism and warmth
    • Recognize suspicious patterns in API usage or on-chain activity and escalate when appropriate

    Benefits

    • Competitive salary and equity
    • Eligibility to participate in the Company's performance bonus program
    • Comprehensive insurance (medical/dental/vision) fully covered
    • Stipend for ideal remote set-up
    • Flexible hours and supportive remote environment
    • Unlimited vacation
    • 401(k) retirement plan
    • Monthly wellness benefit
    • Weekly meal benefit
    • Global off-sites

    About Phantom

    Phantom is a crypto wallet that facilitates the buying, trading, and storing of cryptocurrencies, including NFTs and tokens.

    San Francisco, CA
    100 - 250
    Blockchain & Cryptocurrency