USA | Remote•Asia | Remote•Europe
Remote
Junior
Full Time
17 days ago
💰$9 - $20/hour
freelancepart-timeremotecustomer support
Requirements
- •1-3 years of Customer Support experience with demonstrated success in user-focused environments
- •Collaborative problem-solver who can easily identify problems and work to develop effective solutions
- •Autonomous worker who enjoys solving problems independently but isn't afraid to ask for help when needed
- •Analytical thinker able to break down complex, unstructured problems into actionable recommendations
- •Highly organised with proven ability to juggle multiple priorities effectively
- •Strong communicator skilled in holding well-structured conversations and explaining solutions clearly
- •Fluent in English with excellent written and verbal communication skills
What You'll Do
- •Respond to user queries via Intercom in a timely and accurate way, serving as the primary touchpoint for user support
- •Identify user needs and help users with specific features
- •Analyse and report product malfunctions, ensuring technical issues are quickly addressed
- •Update internal databases with information about technical issues and valuable customer discussions
- •Create and share guidance videos with users as an educational tool
- •Share feature requests and effective workarounds with team members to bridge user feedback with development
- •Follow up with customers to ensure their technical issues are fully resolved
- •Answer App Store and Trustpilot reviews to maintain community engagement
Benefits
- •Flexible working hours
- •Remote work
- •Extended parental leave
About Photoroom
Photoroom is an AI-enabled image capturing app that offers image retouching, background removal, and batch editing services.
Paris, France
10 - 50
AI & Machine Learning