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    Lead Solutions Engineer

    Polygon Labs
    USA - Remote
    Remote
    Senior
    Full Time
    about 2 months ago
    leadsolutions engineerpaymentsfintechblockchainremote

    Requirements

    • Strong background in payments, fintech, or financial infrastructure
    • Hands-on familiarity with fund flows, settlement, reconciliation, disputes, and money movement
    • Deep familiarity with legacy payment systems, fund flows, and real-world integration constraints
    • Prior experience in Solutions Engineering, Sales Engineering, or highly technical pre-sales roles at payments companies
    • Proven ability to operate independently with minimal guidance
    • Strong customer empathy and ability to explain complex systems clearly
    • Comfortable coding and building small technical solutions or prototypes
    • Solid understanding of APIs, webhooks, payment integrations, and system architecture

    What You'll Do

    • Support BD in late-stage deals and technical evaluations
    • Lead technical discovery with customers focusing on complex legacy payments, fund flows, and compliance
    • Align customer business models with scalable payment architectures
    • Translate customer business and system requirements into implementation plans
    • Design and explain integrations for wallets, payments APIs, KYC/KYB, onboarding, risk, and compliance, widgets, SDKs, hosted components, and embedded payment experiences
    • Develop reference architectures, integration diagrams, payment flow documentation, and technical walkthroughs
    • Serve as the technical authority in customer discussions
    • Demonstrate expertise in payment authorization rates, conversion optimization, and transaction success metrics
    • Identify gaps between current product capabilities and customer needs
    • Separate existing features, roadmap items, and custom development needs
    • Clarify ambiguous customer requests into clear technical scopes
    • Negotiate tradeoffs with customers to close deals
    • Collaborate with Sales to resolve payment integration risks and unblock deals
    • Work with Product and Engineering to guide roadmap decisions
    • Influence pricing, limits, and launch phases based on technical constraints
    • Build lightweight prototypes, middleware, or example implementations
    • Rapidly prototype and unblock integrations or demonstrate feasibility
    • Read and reason about customer codebases, API specs, and architecture diagrams
    • Help customers integrate with modern systems despite outdated infrastructure
    • Anticipate scale, failure modes, and operational complexity in production payments systems
    • Support initial customer implementations and early production issues
    • Act as a technical escalation point when integrations hit complexity
    • Help define scalable post-sales support

    Nice to Have

    • Distributed systems experience
    • Experience working with wallets, on-chain payments, or blockchain-based infrastructure
    • Knowledge of global payment regulations (PSD2, SCA, Open Banking)
    • Exposure to regulated environments and compliance-driven system design
    • Experience working across time zones and with globally distributed teams

    Benefits

    • Remote first global workforce
    • Industry leading Medical, Dental and Vision health insurance
    • Company matching 401k with 3% match
    • $1,500 Home Office Set Up Allowance (life-time max)
    • $200 Annual Book Allowance Program
    • $75 Monthly internet or phone reimbursement
    • Flexible Time Off
    • Company issued laptop
    • Egg freezing, mental health, and employee wellness benefits

    About Polygon Labs

    Polygon is a platform for Ethereum scaling and infrastructure development.

    Bengaluru, India
    250 - 500
    Blockchain & Cryptocurrency