Remote
Remote
Mid Level
Full Time
3 days ago
remotecustomer successtechnical customer success managerbonusfull-remote
Requirements
- •Comfortable reading and occasionally writing code (SQL, JavaScript, Python)
- •Ability to explain technical details such as feature flag discrepancies and recommend changes
- •Advise on configuration best practices for PostHog products and integration into existing stacks
- •Understand how product teams work and collaborate
- •Strong customer focus to help users remove blockers
- •Ability to manage and prioritize around 40 customers effectively
What You'll Do
- •Engage regularly with 25-40 paying customers to ensure retention and growth
- •Build relationships with users and identify key people in each company
- •Own customer feedback and communicate it to the wider team
- •Respond promptly to Slack messages, support tickets, and emails
- •Monitor product usage and revenue data to maintain customer health
- •Proactively resolve issues to prevent customer churn
- •Serve as the primary expert for customers without defaulting to sales engineers
Nice to Have
- •Experience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
- •Previous experience in Pre-sales or Technical Account Manager roles combining technical expertise and commercial acumen
Benefits
- •Remote work with global distribution between GMT-8 and GMT+2 timezones
- •Bonus for hitting/exceeding customer retention targets
- •Base salary with compensation calculator available
About PostHog
PostHog is an open source platform that helps build successful products by providing tools to evaluate feature impact and customer value.
San Francisco, California, United States
101-250
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