Technical Account Executive

Remote

Mid Level

Full Time

2 months ago

remotetechnical salescustomer relationship managementAIproduct analytics

Requirements

•Ability to deeply understand PostHog’s products including technical ones like feature flags and data warehouse
•Commercially-minded with focus on growing and retaining revenue
•Strong customer focus to help users remove blockers
•Good at handling relationships strategically to expand usage and sales
•Strong writing skills for remote and async communication
•Experience managing a book of business and leading multi-threaded deal cycles across technical, legal, and procurement teams

•Owning the initial relationship with customers who contact via the website before signing up
•Handling a full spectrum of customers from startups to Mid-Market/Enterprise
•Conducting warm outbound outreach to users from large companies
•Guiding customers on initial evaluation of PostHog and right-sizing contracts
•Winning new business by engaging with engineers, PMs, founders and showing PostHog's value
•Owning the entire sales deal process from first call to close
•Owning customer feedback and communicating it to product teams
•Being hyper responsive and acting as an extension of the customer's team
•Becoming an expert on all PostHog products to help customers adopt them
•Comfortable with outbound sales using relevance and creativity
•Switching contexts comfortably between prospecting, enterprise evaluation, and async customer communication
•Converting inbound and outbound leads into a real sales pipeline

•Experience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
•Experience building outbound campaigns, not just executing sequences
•Experience shipping tools, workflows, or automations that improve team effectiveness