Remote
Remote
Mid Level
Full Time
17 days ago
remotefull-remotecustomer successtechnicalpre-salesSQLAPIscripting
Requirements
- •Technical depth with a technical background or experience working closely with engineers
- •Ability to understand and advise on SDKs, data pipelines, and how to implement PostHog into customers’ existing stack
- •Strong customer focus and ability to translate technical concepts into human language
- •Passion for helping users and making them use the product in a meaningful way
- •Commercially-minded with focus on providing value, increasing product adoption, and long-term retention
- •Care about improving processes and tools and maintaining excellent work hygiene
What You'll Do
- •Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the usage data we track internally
- •Reaching out to these customers proactively to ensure they’re set up for success and that they see value from PostHog from day one
- •Educate customers on the products they aren’t using yet, helping them understand how to reach their goals with PostHog
- •Building and refining internal tools, improving processes, and writing queries for internal metrics
- •Work with the wider Sales and Customer Success teams to identify and hand off potential larger customers who require more focus and a deeper partnership
Nice to Have
- •Experience working with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
- •Experience in pre-sales, technical account manager, or support-type role with technical expertise and commercial acumen
- •Experience with SQL, including understanding and writing queries
- •Experience with APIs or scripting
About PostHog
PostHog is an open source platform that helps build successful products by providing tools to evaluate feature impact and customer value.
San Francisco, California, United States
101-250
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