Remote
Remote
Mid Level
Full Time
about 2 months ago
💰$20,000 - $100,000
remotecustomer successtechnical customer success managerbonusautonomyfast-growing company
Requirements
- •Technically capable and comfortable working with code
- •Ability to troubleshoot customer issues and advise on configuration best practices
- •Understanding of how product teams work and how to help them use PostHog effectively
- •Strong customer focus to help users and remove blockers
- •Ability to work at scale managing around 40 customers with differentiated treatment
What You'll Do
- •Engage regularly with a large number of larger customers to ensure retention and growth
- •Provide technical support including debugging and configuration advice
- •Handle commercial aspects such as pricing questions and credit renewals
- •Manage customer relationships and multi-threading
- •Manage escalations and be responsive to customer communications via Slack, support tickets, and emails
- •Own customer feedback and communicate it to the wider PostHog team
- •Monitor product usage and revenue data to maintain customer health and act early to prevent churn
- •Build automations to improve job efficiency
Nice to Have
- •Experience working with developer tools or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
- •Experience in Pre-sales or Technical Account Manager roles combining technical expertise and commercial acumen
Benefits
- •Base salary plus bonus for hitting/exceeding customer retention targets
- •Remote work
- •Meeting-free days twice a week
- •Autonomy and transparency in work environment
- •Opportunity to work with a well-funded, fast-growing company with strong product-market fit
About PostHog
PostHog is an open source platform that helps build successful products by providing tools to evaluate feature impact and customer value.
San Francisco, California, United States
101-250
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