Remote
Remote
Mid Level
Full Time
2 days ago
💰$20,000 - $100,000
remotecustomer successtechnical supportproduct analyticsposthog
Requirements
- •Technically capable and comfortable working with code
- •Understand how product teams work and collaborate
- •Strong customer focus to help users effectively use the product
- •Able to manage around 40 customers with differentiated approaches
What You'll Do
- •Engage regularly with a large number of larger customers to ensure retention and growth
- •Provide technical support including debugging and configuration advice
- •Handle commercial aspects such as pricing questions and credit renewals
- •Manage customer relationships and multi-threading
- •Investigate and solve technical issues independently
- •Be responsive to customer communications via Slack, support tickets, and emails
- •Own customer feedback and communicate it to the wider team
- •Monitor product usage and revenue data to maintain customer health and act proactively
- •Build automations to improve job efficiency
Nice to Have
- •Experience with developer tools or product analytics technologies such as session replay, feature flags, A/B testing, data warehouses, or data pipelines
- •Experience in Pre-sales or Technical Account Manager roles combining technical expertise and commercial acumen
Benefits
- •Base salary plus bonus for hitting/exceeding customer retention targets
- •Remote work
- •Meeting-free days on Tuesdays and Thursdays
- •Transparent company culture with public handbook and shared company information
- •Autonomy in work and decision making
- •Focus on shipping fast and building products
- •Supportive and ambitious work environment
About PostHog
PostHog is an open source platform that helps build successful products by providing tools to evaluate feature impact and customer value.
San Francisco, California, United States
101-250
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