Remote
Remote
Mid Level
Full Time
about 1 month ago
remotecustomer successtechnical customer success managerfull-remotebonuscustomer retention
Requirements
- •Comfortable reading and occasionally writing code (SQL, JavaScript, Python)
- •Able to explain technical details such as feature flag discrepancies and recommend changes
- •Advise on configuration best practices for PostHog products and integration into existing stacks
- •Understand how product teams work and collaborate
- •Strong customer focus to remove blockers for effective product use
- •Able to manage around 40 customers and prioritize effectively
What You'll Do
- •Engage regularly with 30-60 paying customers to ensure retention and growth
- •Build relationships with users and identify key people in each company
- •Own customer feedback and communicate it to the wider team
- •Respond promptly to Slack messages, support tickets, and emails
- •Monitor product usage and revenue data to maintain customer health
- •Proactively resolve issues to prevent customer churn
- •Focus primarily on customer retention rather than aggressive expansion
Nice to Have
- •Experience with developer tools or product analytics technologies such as session replay, feature flags, A/B testing, data warehouses, or data pipelines
- •Previous experience in Pre-sales or Technical Account Manager roles combining technical expertise and commercial acumen
Benefits
- •Remote work with a globally distributed team
- •Compensation includes base salary plus bonus for hitting/exceeding customer retention targets
- •Transparent company culture with public company handbook and shared internal information
- •Autonomy in choosing work priorities
- •Meeting-free days to prioritize heads down building time
- •Opportunity to work in a well-funded, product-led company with strong growth
About PostHog
PostHog is an open source platform that helps build successful products by providing tools to evaluate feature impact and customer value.
San Francisco, California, United States
101-250
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