North America •EMEA
Remote
Junior
Full Time
27 days ago
remoteB2BSaaScustomer success
Requirements
- •1-2 years in a customer facing role managing B2B customer relationships, preferably in SaaS
- •Proven expertise in driving win-win outcomes in contract negotiations
- •Proven track record in expansion / sales focused opportunities
- •Demonstrated experience as a trusted advisor to customers
- •Adaptability to take on new projects and adjust to changing priorities
- •Great communication skills across multiple mediums (video conference, phone, email)
- •Experience with Salesforce, Catalyst, GSuite (or similar softwares)
- •Exceptional organizational and time management skills
- •The ability to thrive in a fast-paced environment
What You'll Do
- •Be the primary contact and advocate for your assigned book of business
- •Improve customer engagement and adoption through proactive touchpoints and driving customers through an adoption journey
- •Develop and deliver win/win outcomes for customer renewals that optimize contract terms while protecting and enhancing customer trust
- •Partner with Account Management to drive increased revenue from new product feature adoption and expanded usage
- •Collaborate with the Product, Marketing and Sales teams to advocate for your customers and proactively find ways to grow our customer base
- •Follow and adhere to standard methodologies for all internal processes including Opportunity Management, Risk Management, Quoting and Forecasting
Benefits
- •Competitive salary
- •Flexible holidays
- •Unlimited Time Off
- •Professional development stipend
- •Working space allowance / home office budget
- •Opportunity to make a difference through helping life-saving products to get to market
About Qualio
Qualio is a quality management system helping life sciences companies bring quality products to the market.
San Francisco, CA, US
100 - 250
Biotechnology